If you’ve ever worked in sales you probably know that it requires a certain level of savvy to be
able to close sales and keep your customers happy.

Even more important than giving customers momentary satisfaction is making sure that they have peace of mind and that you establish a foundation of trust so that they become repeat customers. It’s important to remember that happy customers will gladly recommend you to family and friends, while on the other hand, a negative experience will hurt your sales associate resume.

Professionals working on computers

Whether you’re new to the sales profession, or you’re an experienced salesperson who wants to take your customer service to the next level, these tips are for you!

1. Be an active and engaged listener

Some of the worst mistakes you can make while talking to a prospective customer may actually be subconscious and unintentional, such as emitting a “Uh huh” “Yeah, yeah,” “Right” “Okay” too frequently in an effort to get a word in. However, it’s important to realize that this can still affect whether or not you make the sale. Everyone has experienced talking to someone who’s either distracted, bored, or impatient to “get to the point.” Not only does it make the speaker feel as though the conversation is merely a means to an end; it can also backfire on the listener if they don’t get the information they need.

Remember that people you sit down with don’t owe you their time and they certainly don’t owe you their money; to earn either, it’s important to make sure your prospect is not only heard, but understood. The purpose of your meeting should be centered on the customer’s needs and solving their problem.

2. Use clear, persuasive, and positive verbiage

As a sales professional, it’s important to use appropriate language that will encourage your prospective customer to engage with you and will also be easy to understand to avoid any confusion or miscommunications. Salespeople often forget that prospective clients don’t know the industry like they do, and therefore may not understand certain phrases and acronyms. Keep explanations as simple and relatable as possible, but also be sure to support your conversations with persuasion and positive reinforcement. No matter what is going on in your personal and professional life, it’s important to never let it impact your performance in meetings; having a poor attitude can not only affect whether or not you get a sale, but it can also affect your reputation!

3. Be confident, and let your body language show it

It’s understandable that sometimes you get nervous about meeting with potential customers. Especially if they seem reluctant to listen to your sales pitch, unsure about whether or not they’re willing to purchase the product you’re offering, or if you’re new to sales. Regardless of the circumstances, smiling, using good posture, a firm handshake, and making eye contact, can go a long way towards establishing a good rapport with your potential client and closing the sale you’re after. You only get one chance to make a good first impression, so use confident body language and you’ll be on your way to building a foundation of trust.

4. Manage your time wisely

In sales, it can be easy to let the time get away from you if you’re working hard to close a deal, or you happen to be getting along so well with your potential customer that your appointment goes into overtime. Always be punctual when meeting with prospects, and make sure that you devote enough time to really getting to the root of the problem you’re trying to solve. Learning how to effectively manage your time will save you from having to put the pedal to the metal between appointments, it will also let your prospective clients know that you can be trusted to keep your word and that you value the time they’ll be giving you.

5. Flexibility and creativity are key

It’s important to remember that your potential customers won’t always fit into “one size fits all” criteria and you will have to tailor your sales pitch to their wants and needs. While you may occasionally find yourself struggling to provide a solution for your client, being flexible and having a willingness to be creative can get you further than you’d think! Taking the time to brainstorm ways to solve a client’s problem will not only impress them, you’ll be able to add it to your sales associate skills should a similar situation arise in the future.

6. Set yourself apart by being a leader

Having qualities of leadership will not only impress prospective clients, but also your coworkers. Being a leader is more than just taking charge, it’s holding yourself accountable for your customer’s satisfaction. If you lead by example others will follow, and your knowledge can serve as a useful resource to other members of your team, that’s critical when you’re working to…

7. Cultivate a spirit of teamwork

It would be an understatement to say that the world of sales is competitive, and often times there’s a “dog-eat-dog” attitude among salespeople, especially when the stakes are high or career advancement depends on hitting a goal. While you can use your colleagues as motivation to challenge yourself, it’s also important to use one another for support. While being incredibly successful may earn you some admiration, if you don’t play well with others it can be a scar on your sales associate resume and create an air of resentment.

8. Be self-motivated

It’s inevitable that everyone will encounter twists and turns on the road of life. Circumstances such as family emergencies, moving, and health problems, can hinder your momentum on the path to a successful career. However, if you wait for a nudge from those who care about you to take charge of the situation, it may be too late. Exercise control over the outcome of your future by doing all the things that inspire you to be a great sales associate. Whether it’s getting up early to psyche yourself up for the day, daily exercise to improve your overall health, taking classes to better educate yourself on the products you sell, or finding a mentor in the workplace. You and only you will be the deciding factor of whether or not you achieve your goals.

9. Have empathy and lots and lots of patience

While you may look at a prospective customer and see the dollar signs, it’s important that you have the empathy and patience to understand them. Understanding a person’s problem, the challenges to solving it, and the solution needed, is key to making the sale. Being able to put yourself in someone else’s shoes won’t just give you an edge over other sales associates, it can also help eliminate common stereotypes about salespeople.

Not every customer will be a “hook, line, and sinker” sale; some people are well educated about your product or service, and may have been burned by other sales reps before you. Making a sale is about more than lining your pockets, you should also be satisfying your customers wants and needs. Everyone has bad days here and there, and challenges in the workplace can be frustrating, but a little bit of patience can go a long way.

10. Have a sense of humor

It’s well known within the field of sales that getting referrals can be what pays your bills. Most people would rather trust someone recommended by a friend, family member, or a co-worker. What’s better than a great reference? Being known for your humor! Depending on a potential customer’s circumstances, being able to make them laugh may just be the tipping point that you need to close the deal. There’s nothing like a joke or two (or however many you may have up your sleeve) to lighten the mood. Especially if the prospect is on the fence about giving you their business. If you’ve got a reputation for making people laugh – use it to your advantage! Not only will your client’s appreciate some humor to make a heavy subject easier to stomach, but it’ll make you more memorable.

Having good customer service skills will have a big impact on your success as a sales professional. So practice these 10 tips to give yourself an edge on the competition. However, remember to foster teamwork with your coworkers; you can help each other be your best!

If you found this article helpful then SHARE it with your friends on social media!

Professionals working on computers
If you’ve ever worked in sales you probably know that it requires a certain level of savvy to be able to close sales and keep your customers happy.

Even more important than giving customers momentary satisfaction is making sure that they have peace of mind and that you establish a foundation of trust so that they become repeat customers. It’s important to remember that happy customers will gladly recommend you to family and friends, while on the other hand, a negative experience will hurt your sales associate resume.
Whether you’re new to the sales profession, or you’re an experienced salesperson who wants to take your customer service to the next level, these tips are for you!

1. Be an active and engaged listener

Some of the worst mistakes you can make while talking to a prospective customer may actually be subconscious and unintentional, such as emitting a “Uh huh” “Yeah, yeah,” “Right” “Okay” too frequently in an effort to get a word in. However, it’s important to realize that this can still affect whether or not you make the sale. Everyone has experienced talking to someone who’s either distracted, bored, or impatient to “get to the point.” Not only does it make the speaker feel as though the conversation is merely a means to an end; it can also backfire on the listener if they don’t get the information they need.

Remember that people you sit down with don’t owe you their time and they certainly don’t owe you their money; to earn either, it’s important to make sure your prospect is not only heard, but understood. The purpose of your meeting should be centered on the customer’s needs and solving their problem.

2. Use clear, persuasive, and positive verbiage

As a sales professional, it’s important to use appropriate language that will encourage your prospective customer to engage with you and will also be easy to understand to avoid any confusion or miscommunications. Salespeople often forget that prospective clients don’t know the industry like they do, and therefore may not understand certain phrases and acronyms. Keep explanations as simple and relatable as possible, but also be sure to support your conversations with persuasion and positive reinforcement. No matter what is going on in your personal and professional life, it’s important to never let it impact your performance in meetings; having a poor attitude can not only affect whether or not you get a sale, but it can also affect your reputation!

3. Be confident, and let your body language show it

It’s understandable that sometimes you get nervous about meeting with potential customers. Especially if they seem reluctant to listen to your sales pitch, unsure about whether or not they’re willing to purchase the product you’re offering, or if you’re new to sales. Regardless of the circumstances, smiling, using good posture, a firm handshake, and making eye contact, can go a long way towards establishing a good rapport with your potential client and closing the sale you’re after. You only get one chance to make a good first impression, so use confident body language and you’ll be on your way to building a foundation of trust.

4. Manage your time wisely

In sales, it can be easy to let the time get away from you if you’re working hard to close a deal, or you happen to be getting along so well with your potential customer that your appointment goes into overtime. Always be punctual when meeting with prospects, and make sure that you devote enough time to really getting to the root of the problem you’re trying to solve. Learning how to effectively manage your time will save you from having to put the pedal to the metal between appointments, it will also let your prospective clients know that you can be trusted to keep your word and that you value the time they’ll be giving you.

5. Flexibility and creativity are key

It’s important to remember that your potential customers won’t always fit into “one size fits all” criteria and you will have to tailor your sales pitch to their wants and needs. While you may occasionally find yourself struggling to provide a solution for your client, being flexible and having a willingness to be creative can get you further than you’d think! Taking the time to brainstorm ways to solve a client’s problem will not only impress them, you’ll be able to add it to your sales associate skills should a similar situation arise in the future.

6. Set yourself apart by being a leader

Having qualities of leadership will not only impress prospective clients, but also your coworkers. Being a leader is more than just taking charge, it’s holding yourself accountable for your customer’s satisfaction. If you lead by example others will follow, and your knowledge can serve as a useful resource to other members of your team, that’s critical when you’re working to…

7. Cultivate a spirit of teamwork

It would be an understatement to say that the world of sales is competitive, and often times there’s a “dog-eat-dog” attitude among salespeople, especially when the stakes are high or career advancement depends on hitting a goal. While you can use your colleagues as motivation to challenge yourself, it’s also important to use one another for support. While being incredibly successful may earn you some admiration, if you don’t play well with others it can be a scar on your sales associate resume and create an air of resentment.

8. Be self-motivated

It’s inevitable that everyone will encounter twists and turns on the road of life. Circumstances such as family emergencies, moving, and health problems, can hinder your momentum on the path to a successful career. However, if you wait for a nudge from those who care about you to take charge of the situation, it may be too late. Exercise control over the outcome of your future by doing all the things that inspire you to be a great sales associate. Whether it’s getting up early to psyche yourself up for the day, daily exercise to improve your overall health, taking classes to better educate yourself on the products you sell, or finding a mentor in the workplace. You and only you will be the deciding factor of whether or not you achieve your goals.

9. Have empathy and lots and lots of patience

While you may look at a prospective customer and see the dollar signs, it’s important that you have the empathy and patience to understand them. Understanding a person’s problem, the challenges to solving it, and the solution needed, is key to making the sale. Being able to put yourself in someone else’s shoes won’t just give you an edge over other sales associates, it can also help eliminate common stereotypes about salespeople.

Not every customer will be a “hook, line, and sinker” sale; some people are well educated about your product or service, and may have been burned by other sales reps before you. Making a sale is about more than lining your pockets, you should also be satisfying your customers wants and needs. Everyone has bad days here and there, and challenges in the workplace can be frustrating, but a little bit of patience can go a long way.

10. Have a sense of humor

It’s well known within the field of sales that getting referrals can be what pays your bills. Most people would rather trust someone recommended by a friend, family member, or a co-worker. What’s better than a great reference? Being known for your humor! Depending on a potential customer’s circumstances, being able to make them laugh may just be the tipping point that you need to close the deal. There’s nothing like a joke or two (or however many you may have up your sleeve) to lighten the mood. Especially if the prospect is on the fence about giving you their business. If you’ve got a reputation for making people laugh – use it to your advantage! Not only will your client’s appreciate some humor to make a heavy subject easier to stomach, but it’ll make you more memorable.

Having good customer service skills will have a big impact on your success as a sales professional. So practice these 10 tips to give yourself an edge on the competition. However, remember to foster teamwork with your coworkers; you can help each other be your best!

If you found this article helpful then SHARE it with your friends on social media!

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